Our goal is to drastically simplify the customer support journey for Centrica agents. By identifying the best tool for the job at every step of the way and focusing intensely on how to make that tool work for the agent, we can free the agents to focus on what matters most – the customer.
When agents have a toolset that provides consistency, ease of use, and surfaces relevant information at the right time, they can serve the customer with empathy, ensuring Centrica customers are delivered the level of support they deserve.